Terms of Service
1. General terms
These Terms of Service govern the use of the website archiveroom.online, as well as the purchase of goods, order processing, delivery, the right of withdrawal, and other matters related to purchases.
The website archiveroom.online is operated by:
SIA Archive Room
Registration No.: 40203722850
Legal address: Indrānu iela 8 – 28, Rīga, LV-1012
Business address: Vaļņu iela 1, Rīga, LV-1050
Email: info@archiveroom.online
By using the website and placing an order, the buyer confirms that they have read and agree to these Terms.
2. Archive Room's business model
Archive Room sells used, vintage, pre-owned and/or consigned items.
Items may be owned by SIA Archive Room or supplied for sale on consignment. Regardless of an item's origin, the buyer is provided with information about its material characteristics and condition on the website, to the extent this information is available to the seller.
3. Items and product information
Archive Room's website offers used, vintage, pre-owned and/or consigned clothing and accessories.
Product descriptions, prices, availability, condition, defects and other material information are stated on each item's listing.
Archive Room strives to ensure that the information published on the website is accurate and up to date. However, technical errors, inaccuracies or typographical errors may occur. If an error affects an order, Archive Room will contact the buyer to agree on how to proceed.
4. Condition of used items
The buyer understands and agrees that Archive Room sells used items, which may show signs of wear, ageing, visual defects, missing original packaging, or other characteristics typical of previously owned goods.
Each item's description and/or photographs state information about its condition, known defects and other material characteristics, to the extent this information is known to the seller.
Signs of wear, ageing, visual defects or other shortcomings that were clearly stated in the item's description, visible in photographs, or otherwise disclosed to the buyer before purchase, are not considered non-conformity with the contract.
5. Prices and payment
All prices on the website are shown in euros.
SIA Archive Room is not currently registered as a payer of value added tax, so VAT is not applied to item prices and is not shown separately.
If SIA Archive Room becomes a VAT payer in the future, information on the application of VAT will be provided in accordance with applicable law.
Delivery costs, where applicable, are shown separately before the order is confirmed.
Where a price reduction is shown, the crossed-out price is the lowest price at which the item was offered on this website during the 30 days before the reduction. Reduced prices of individual pieces are a clearance sale: each applies while the piece is available, and a piece may be reduced further while it remains unsold.
The buyer pays using one of the payment methods available on the website. The order is processed once payment has been received, unless stated otherwise.
6. Promo codes, welcome code, Archive credits and gift cards
Promo codes are entered in the bag or at checkout. Unless stated otherwise with the code: one code can be used per order; the code applies to item prices and not to delivery; it can be combined with reduced (sale) prices; and any minimum order value, validity period or usage limit is stated where the code is published. A code may stop working once its usage limit has been reached.
When you create an account and subscribe to our monthly new arrivals e-mail (at sign-up, or later in your account before your first order), you receive a personal welcome code. It is valid only for your first order placed while signed in to that account, can be used once, and expires after the period shown in your account. It cannot be transferred to another person.
Promo codes have no cash value and cannot be exchanged for money. If you withdraw from a purchase or return an item, we refund the amount you actually paid for it, after the discount.
While the Archive credits programme is active, registered customers collect credits: for every full amount spent, as shown in your account, credits are added to your account. What counts is the price of items after discounts and after any credits used — not delivery. Online orders count once the payment has been taken; purchases in our shop count when we record them on your account.
Credits can be used for orders placed while signed in to your account, up to the amount due (delivery included), and are deducted when the order is placed. Credits have no cash value, cannot be exchanged for money and cannot be transferred to another person.
If an order is cancelled, credits used for it are returned to your account and credits earned with it are withdrawn. If you withdraw from a purchase or return an item, we refund the money you paid, return the credits you used for it to your account, and withdraw the credits earned with it in proportion. Your balance can therefore drop below zero; credits cannot be used until it is above zero again. Changes to the programme are announced on this website in advance.
Gift cards are sold on archiveroom.online (€50, €100, €200, €500 or any whole amount from €20) and in our shop in Rīga, where they are also available as printed cards. A gift card works as a balance, not as a single-use voucher: it can be used for any number of orders on this website or in the shop until the balance is used up. Each order takes what is due, up to the balance; the rest stays on the card. A gift card is valid for 12 months from the purchase (the date is printed on the certificate); after that, any remaining balance can no longer be used.
Whoever has the code can spend the balance, so treat it like cash; tell us straight away if it is lost and we will block the card. Gift cards cannot be exchanged for money, cannot be used to buy other gift cards, and promo codes do not apply to the purchase of a gift card. If an order paid wholly or partly with a gift card is cancelled, the amount goes back on the card; if you return an item, the part paid with the gift card goes back on the card and the rest is refunded to your payment method.
Gift cards bought on archiveroom.online: you may withdraw from the purchase within 14 days and receive a full refund to the original payment method, provided the gift card has not been used — no part of its balance has been spent. Once any part of the balance has been used, the gift card can no longer be returned. To return a gift card, reply to the e-mail it came with or contact us. Gift cards bought in our shop are not refundable: the seller is not obliged to return the money paid for them.
7. Placing an order
To place an order, the buyer must select an item, enter the required contact and delivery information, choose a delivery and payment method, and confirm the order.
The buyer is responsible for the accuracy of the information provided. Incorrect or incomplete information may delay or prevent order fulfilment.
8. Buyer's acknowledgement regarding the condition of used items
By placing an order, the buyer confirms that, before doing so, they have reviewed the item's description, photographs, stated used condition, signs of wear and any known defects listed for that item.
This acknowledgement does not limit the buyer's statutory consumer rights, including the right of withdrawal and the right to make a claim if an item does not conform to the contract.
9. Formation of the contract
A distance contract between the buyer and SIA Archive Room is considered concluded once the buyer has placed an order and received an order confirmation at the email address provided.
10. Delivery
Delivery terms are described in the "Shipping" section. Delivery times are estimates and may vary depending on the delivery service provider, destination and other circumstances.
11. Right of withdrawal and returns
Consumers may withdraw from the contract within 14 days of receiving the goods, without giving any reason, in accordance with the "Returns and Right of Withdrawal" section. The model withdrawal form is available there and in the order confirmation email.
The right of withdrawal and its exceptions apply in accordance with the laws of the Republic of Latvia and the European Union.
12. Non-conformity of goods
Consumers have the right, in accordance with applicable law, to make a claim against the seller if goods do not conform to the contract. This legal guarantee lasts 2 years from delivery, applies to used items as well, and cannot be shortened or excluded. Please tell us as soon as possible after discovering a problem.
As Archive Room sells used items, wear, signs of use, visual defects or other shortcomings that were clearly stated in the item's description, visible in photographs, or otherwise disclosed to the buyer before purchase, are not considered non-conformity with the contract.
If the buyer believes a received item does not conform to the contract, they should contact SIA Archive Room at info@archiveroom.online, stating the order number, a description of the issue and, if possible, photographs.
13. Commercial warranty
Archive Room does not offer an additional commercial warranty on used items unless explicitly stated on a specific listing.
This does not limit the buyer's statutory rights.
14. Intellectual property
All photographs, text, design, trademarks, logos and other materials published on the website, unless stated otherwise, belong to SIA Archive Room or the respective rights holders.
Copying, distributing, modifying or using the website's content for commercial purposes without prior written permission is prohibited.
15. Limitation of liability
Archive Room is not liable for losses arising from the unavailability of the website, technical malfunctions, or the actions of third-party service providers, to the extent permitted by applicable law.
This limitation does not affect consumer rights established under applicable law.
16. Processing of personal data
Personal data is processed in accordance with the "Privacy Policy" section.
17. Complaints and dispute resolution
If the buyer has a complaint about an item or service, please contact Archive Room at info@archiveroom.online.
Archive Room will review the complaint and respond within a reasonable time, in accordance with applicable law.
If a dispute cannot be resolved through direct negotiation, the consumer may contact the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs) or use other dispute resolution methods provided for by law.
18. Governing law
These Terms are governed by the laws of the Republic of Latvia. Where the buyer is a consumer in another European Union country, these Terms do not limit the buyer's mandatory consumer protection rights applicable in their country of residence.
19. Changes to these Terms
SIA Archive Room reserves the right to amend these Terms. Amendments take effect once published on the website, unless stated otherwise. Orders are governed by the Terms in effect at the time the order was placed.